Terms of service.
Last Updated: 02/09/2025
These Terms and Conditions (Agreement) govern the services provided by Starlytte Therapy & Wellness (Therapist, We, Our, or Us) to clients (Client, You, or Your). By booking a mobile massage therapy session, You agree to abide by these Terms and Conditions.
Treatment that comes to you. At this time ALL TREATMENTS are provided in the comfortable of your own home, office space or private event. Service prices are based on Brooklyn, NY locations. Prices may increase due to location, materials and weather. Please complete all forms to the best of your abilities, and feel free to reach out via phone or email with any questions you may have.
1. Services Provided
1.1. We provide professional mobile massage therapy services at the Client’s chosen location.
1.2. Services are strictly therapeutic and non-sexual. Any inappropriate behavior will result in immediate termination of the session without a refund.
1.3. The Therapist reserves the right to refuse or discontinue services at any time if they feel unsafe or uncomfortable.
2. Booking and Payment
2.1. Appointments must be scheduled in advance through Our official booking channels (phone, website, or email).
2.2. Full payment or a deposit may be required at the time of booking. Payment methods accepted include [list payment methods].
2.3. Prices are subject to change, but Clients will be informed in advance.
3. Cancellation and Rescheduling
3.1. Clients must provide at least 24 hours notice to cancel or reschedule an appointment.
3.2. Cancellations made within 24 hours of the appointment will be subject to a cancellation fee of 50% of the scheduled session.
3.3. If the Therapist arrives at the Client’s location and is unable to perform the service due to Client unavailability or an unsafe environment, the appointment will be considered canceled, and no refund will be issued.
4. Client Responsibilities
4.1. Clients must provide a clean, safe, and suitable space for the massage (e.g., enough space for a massage table and therapist movement).
4.2. Clients must disclose any medical conditions, allergies, or injuries that may affect treatment before the session.
4.3. Clients must be at least 18 years old or have parental/guardian consent for the service.
5. Health and Safety
5.1. The Therapist reserves the right to refuse service if the Client has a contagious illness, open wounds, or any medical condition that could make the massage unsafe.
5.2. If the Client is feeling unwell, they must reschedule their appointment in accordance with the cancellation policy.
5.3. The Therapist follows strict hygiene and sanitation practices, including sanitizing equipment before and after each session.
6. Liability and Disclaimer
6.1. The Therapist is not a medical professional and does not diagnose or prescribe treatments. Clients should consult a healthcare provider before booking a massage if they have medical concerns.
6.2. The Therapist is not responsible for any adverse reactions or injuries resulting from failure to disclose medical conditions or follow aftercare instructions.
6.3. The Therapist is not liable for damages, injuries, or losses incurred at the Client’s premises during the session.
7. Confidentiality
7.1. All Client information, including health history and personal details, is kept strictly confidential and will not be shared with third parties except as required by law.
8. Force Majeure
8.1. We are not responsible for cancellations or delays caused by unforeseen circumstances, including but not limited to extreme weather, natural disasters, or emergencies.
9. Amendments
9.1. We reserve the right to update these Terms and Conditions at any time. Continued use of Our services after any changes constitutes acceptance of the revised terms.
10. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact:
Starlytte Therapy & Wellness
Brooklyn, NY 11213
516 588-0064
Starlyttetaw.com
By booking an appointment, You acknowledge that You have read, understood, and agreed to these Terms and Conditions.